“The integration with Bustle has been a game-changer. What used to take hours of paperwork each day now takes just minutes. It’s streamlined our whole operation and allows us to spend more time focusing on growing our business”
Joe Poiera, General Manager, Newman Low Loaders
Newman Low Loaders, a heavy haulage specialist, was struggling with inefficiencies in its daily operations. Staff were spending hours chasing paperwork, manually entering job details and confirming proof-of-deliveries (PODs) – draining time and distracting from their core service offering.
Invoices couldn’t be raised until PODs were received and reconciled, slowing revenue collection and increasing admin overheads. Errors in paperwork and reconciliations added further frustration as the business continued to scale.
At the same time, larger customers were demanding digital, end-to-end operations. Without live updates, automated PODs and integrated workflows, Newman Low Loaders risked falling behind competitors. Digital transformation therefore became essential to meeting customer expectations and winning new contracts.
By adopting Bustle TMS, Newman Low Loaders moved away from manual processes to a scalable, digital-first operation, providing an end-to-end solution across freight movements, assets, finance and compliance.
Through Bustle, jobs could be booked, allocated and tracked in real time via driver mobile devices. PODs and updates were captured instantly, replacing slow manual processes and giving teams better visibility across their operation.
Crucially, Bustle integrated directly with Newman’s larger customer systems. This not only streamlined operations but also positioned Newman as a digitally aligned partner, capable of meeting the technology-driven requirements of major clients.
With Bustle, Newman Low Loaders has saved over 20% in manual administration time each day – equivalent to a full day’s work each week. They also now possess faster POD processing, with automated workflows improving cash flow reliability – eliminating delays.
More importantly, Bustle gave Newman Low Loaders the digital maturity to strengthen its relationship with its larger, digitally-focused customers and secure more work in an environment where customers increasingly prioritize carriers that can operate digitally and seamlessly integrate with their own systems.
With the help of Bustle, Newman Low Loaders has positioned itself as a preferred partner for major national brands across Australia.
