Challenge

Kubic Transport, a growing taxi truck and general freight operator in Victoria, was experiencing rapid growth but struggled with operational bottlenecks such as:

• High-value contract customers requiring modern service standards.
• A distributed subcontractor driver network operating with limited visibility.
• Compliance management was manual and inconsistent.
• Slow, manual invoicing processes led to frequent delays and errors.

To support growth and meet customer expectations, Kubic needed a digital system to standardise workflows, improve compliance and streamline billing.

Solution

Kubic implemented Bustle TMS to digitise its core freight management processes. Key features included:

• Driver application for subcontractors covering compliance, job execution and POD capture.
• Digitised workflows for job allocation and reconciliation.
• Xero integration for automated invoicing.
• Time and hours reconciliation against jobs to ensure billing accuracy.

Through this digitisation, Kubic moved from fragmented, manual processes to a connected, automated platform.The introduction of mobile tools, financial integration and accurate reconciliation created a stronger operational backbone – positioning the business to operate more efficiently today, whilst building the digital credibility needed to secure future growth.

Impact

Bustle TMS delivered immediate benefits to Kubic’s operations, including:

• Real-time visibility across its 60+ driver network.
• End-to-end job management and reconciliation, improving accuracy and control.
• Digital compliance tools that streamlined contractor management and aligned to industry standards.
• API integrated solutions, allowing various software solutions to integrate with Kubic’s Bustle organization.
• Automated invoicing and POD reconciliation into Xero, reducing admin workload and billing errors.
• Positioned Kubic for future growth and customer acquisition by meeting contractual requirements for real-time updates and integrations.